complaint·March 8, 2022

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility do not provide transportation to medical appointments. The complainant alleges that facility told them transportation could not be provided for R1 to doctor’s appointment. Per Administrator Susie Fuentes, facility does not have a van to provide transportation, but they do assist residents in setting up their transportation, whether that is Lyft, Uber or whatever medical arrangements need to be made. LPA Cifuentes spoke to staff 1 (S1) who stated R1 and their children usually handled their medical transportation, but that recently R1’s family called facility asked them if they could help schedule transportation to a medical appointment. Per S1, they called several insurance companies and the doctor, then later received a call from the family at the end of the day stating they had already arranged the medical transportation. S2 added that family requested a second transportation appointment, which facility arranged for them, but family then wanted to cancel. LPA spoke to R1, who stated family arranged medical transport for them. LPA Cifuentes interviewed residents (R1-R6) regarding transportation to medical appointments. Two stated they handled transportation themselves, two stated family handled transportation, one stated their doctor came to the facility and the last stated they did not know. LPA interviewed staff (S1-S6) transportation to medical appointments. Three put of the six stated that facility assisted with transportation, two stated they were not sure one refused to answer. Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. Allegation: Resident was injured in while in care. The complainant alleges that R1 was bitten by bugs while at facility, which caused a skin infection and hospitalization. LPA Cifuentes reviewed incident reports from last year, and found one report stating that R1 was hospitalized, but not from an incident that cause an injury. LPA also reviewed pest control reports from that time period and found no reports of bedbugs in the facility over the past several months. LPA spoke to R1 regarding an injury sustained while in care. Per R1, a friend fell on their leg, but they did not mention a skin infection. LPA spoke with residents (R2-R6) regarding the allegations. Of those interviewed, five out of five stated they had not been injured while in care. LPA Cifuentes interviewed staff (S1-S6) regarding residents being injured while in care. Out of those interviewed, six out of six reported that residents had not been injured while in care. Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. Continued on 9099-C Allegation: Staff did not provide adequate services to resident in care. The complainant alleges that R1 is not receiving baths/showers. LPA spoke to administrator Susie Fuentes regarding allegation. Administrator Fuentes stated facility has a shower schedule and she has not received any complaints about someone not being showered, not receiving assistance with ADL’s or not being groomed. LPA interviewed residents (R1-R6) about the services they ae receiving. Of those interviewed, four out of six residents stated they handle their ADL’s on their own, one stated staff assisted them and one stated no one helped them and they needed assistance. LPA interviewed staff (S1-S6) about services provided to residents. Six out of six staff stated they provided residents with assistance bathing and grooming. Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. The Department’s investigation consisted of an inspection of the facility, observation, analysis of records, incident reports, and interviews conducted and found no evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Susie Fuentes and a hard copy of the report was provided