complaint·May 12, 2022

Investigation revealed: Allegation- Staff speak inappropriately to residents. On 05/11/22 and 05/12/22, LPA Johnson obtained relevant documents, interviewed Administrator, Staff (S1)-(S3) and Residents (R1)-(R7). LPA was unable to verify that “Staff speak inappropriately to or about residents.” LPA conducted interviews with (S1)-(S2) and stated that, they have not spoken inappropriately to or about residents. LPA conducted interviews with (R1) ,who stated that Staff communication is “friendly and helpful.” LPA did not find sufficient evidence to support allegation above. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted. A copy of this report was given to Administrator Susana Fuentes.