complaint·May 23, 2022

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Staff did not prevent a resident from disturbing another resident in care. The complainant alleges that facility residents are yelling and playing loud music and when it is reported to staff, nothing is done about it. LPA Cifuentes interviewed residents (R1-R6) and of those interviewed, 4 out of 6 stated the facility residents are not loud so they have had no need to report anyone to staff. LPA interviewed staff (S1-S8) regarding the allegation. Of those interviewed 7 out of 8 stated facility residents don’t normally play loud music or speak loudly. One staff further added that the times it has occurred, the resident was asked to turn down the music and self corrected after.. Based on information gathered, the department did not find sufficient evidence to support allegations " Staff did not prevent a resident from disturbing another resident in care.” Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted and a copy of the LIC 9099 was provided to Administrator Susie Fuentes.