complaint·June 16, 2022

Investigation Allegation: Facility is not following COVID-19 protocols. The investigation revealed, per LPA interviews, with (4) staff members, (6) residents from the Gardena Residential Center facility, and also review of facility documents, that the facility follows COVID-19 protocols. S1 informed the LPA, that the facility follows COVID-19 protocols, and specifically follows the facility mitigation plan. S1 also informed the LPA, that there is COVID testing weekly for staff and residents. In addition, S1 stated that the facility staff encourage the residents to use face masks inside and outside the facility. LPA conducted an inspection and observed that the facility is following its mitigation plan measures. The LPA also interviewed (4) facility staff personnel, and 4 of the 4 staff personnel interviewed, informed the LPA that they have been trained in COVID protocol procedures, and also, that the staff encourage residents to wear face masks in the facility, and to wear face masks outside the facility. In addition, the LPA interviewed (6) residents, and 6 of 6 residents interviewed, informed the LPA, that the facility staff follow COVID-19 procedures when there are positive cases in the facility. Also, the LPA interviewed (6) residents, and 6 of 6 residents interviewed, informed the LPA, that the facility staff provide them with face masks, to use inside and outside the facility. Furthermore, during the LPA interviews, 6 residents, informed the LPA that the facility staff assist them with their care needs, and also, 6 of 6 residents interviewed, informed the LPA, that staff are available to them when needed. Based on information gathered, the LPA did not find sufficient evidence to support allegation " Facility is not following COVID-19 protocols. ” Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with Susana Fuentes, Administrator, and a hard copy of a LIC 9099 was provided.