complaint·July 26, 2023

Regarding allegation #1: Staff not responding to residents call for assistance. It was reported that the resident called for assistance and remained on the floor for 15 minutes, but no one came to assist. LPA interviewed staff S1-S6, and 6 out of 6 denied the allegation. All staff reported that the resident has never fallen while in their care. They further add that all residents have call buttons in their rooms and they respond to the residents when it is activated. LPA interviewed R1 about the alleged fall and R1 denied that the fall ever happened and stated that the staff responds when called. R2-R8 when interviewed, also stated that whenever they need assistance it is given. Based on interviews there is insufficient evidence to support the allegation: Staff not responding to residents call for assistance. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated . Allegation #2: Staff did not safeguard resident’s belongings. It was reported that the residents’ belongings were stolen by the staff (a potted plant, and pajamas). LPA interviewed staff S1-S6, and 6 out of 6 denied the allegation. S1 stated that when the resident came to the facility R1 did not have any belongings other that what R1 was wearing. S2-S6 also denied that anything has been stolen and neither R1 nor other residents have reported any theft in the facility. R1-R8 also stated when interviewed that they haven’t had any issues with theft. Based on interviews there is insufficient evidence to support the allegation: Staff did not safeguard resident’s belongings. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated . Allegation #3: Staff not allowing resident of personal phone call It was reported that staff is not allowing the resident any personal phone calls. It is alleged that S1 went into R1’s belongings while R1 was sleeping and took R1’s cell phone and then told family member that they could no longer talk to R1. LPA interviewed S1 about the allegation and S1 denied the allegation. S1 stated that the facility does not prevent anyone from talking to the residents. S1 stated that R1 had a cell phone but the facility gave it back to the family member and instructed them to use the front desk telephone to communicate with R1 because when they call, the resident always become rattled and agitated and tries to AWOL from the facility. S1 stated that R1 has tried to do this several times at all hours of the night when speaking on the cell phone. For the safety and well-being of the resident they gave the phone back to the family member and stated that they could speak to the resident whenever they wanted but they needed to call the facilities phone and they would bring the resident to the front desk. Report continued on LIC9099-C LPA interviewed S2-S6 about the allegation and 5 out of 5 denied the allegation. They stated that at no time are they preventing anyone from speaking to any of the residents. LPA interviewed R1-R8, and 8 out of 8 denied that anyone was preventing them from communicating with their family or friends. Based on interviews there is insufficient evidence to support the allegation: Staff not allowing resident of personal phone call. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated . Allegation #4: Staff refusing to allow resident to have visitor(s). LPA interviewed S1-S6 about the allegation that the staff were not allowing the resident to have visitors. 6 out of 6 staff denied the allegation and stated that all residents are allowed visitors between the hours of 10am-6pm every day. LPA interviewed R1-R8, and 8 out of 8 denied the allegation. They all confirmed that they did not have a problem with visiting friends and family. Based on interviews there is insufficient evidence to support the allegation: Staff refusing to allow resident to have visitor(s). Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated . No deficiencies were cited during the visit. An exit interview was conducted with Administrator, Susana Fuentes and a copy of the report was provided.