complaint·August 14, 2023

Regarding allegation #1: Staff stole residents Identification Card. It was reported that the resident’s Identification Card was stolen by the staff. During file review, LPA did not observe copies of an Identification card upon admission. LPA observed that Personal Property and Valuables page is blank. There are no incident reports reporting stolen ID’s. Staff S2 stated that R1 arrived with nothing besides the clothes they were wearing. LPA interviewed staff 1 through Staff 8, (S1-S8). LPA ask, “Has any resident report their ID being stolen.” Of those interviewed, 5 out of 8 stated No. LPA interviewed resident 1 through resident 8, (R1-R8) LPA ask, “Have you ever reported a stolen ID.” Of those interviewed, 7 out of 8 answered no their Identification card was never stolen. Resident 4 (R4) is no longer at this facility. Based on interviews there is insufficient evidence to support the allegation: Staff stole residents Identification Card. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated . Allegation #2: Staff interferes with residents visitation. It was reported that the staff interferes with the residents visitation. LPA interviewed staff S1-S8, and 8 out of 8 denied the allegation. All Staff stated that there have been no refusals of visitation. Per Section XV. Family Visits, in the facility’s Admission Agreement, it states that Management encourages family and friends to visit you, subject to the Community Rules and Regulations. Per S1 and S2, a reason to reject a visit would be based on a Court order or Threat to Staff or Resident safety. LPA interviewed R1 – R8. R4 was not available. LPA ask , has any of your visitors been refused entry. Of those interviewed, 4 out of 7 answered no. Con'd on 9099-C Based on interviews there is insufficient evidence to support the allegation: Staff interferes with visitation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated Allegation #3: Staff threatened residents in care It is alleged that staff threatened to take away resident’s personal phone so that the resident can’t communicate with family. Per S1 the resident always become rattled and agitated and tries to AWOL from the facility after R1 speaks with family. For the safety and well-being of the resident S1 gave the phone back to conservator. On 8/17/23 LPA spoke with the Conservator and she felt that it is better that R1 not have the cellphone at this time. Conservator stated that RP is free to call facility to speak with R1 any time. LPA interviewed all staff, staff 1 – staff 8 (S-1 – S-8). LPA asked is there any knowledge of threats to a resident or staff. Of those interviewed 8 out of 8 stated no. LPA interviewed residents 1 – resident 8 (R-1 – R-8). LPA asked residents, has anyone threatened you? Of those interviewed, 6 out of 8 answered, No. R4 was not available. Based on information gathered, the department did not find sufficient evidence to support allegations " Staff threatened residents in care. ” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited during the visit.