complaint·September 29, 2023

Regarding allegation: Staff is not assisting residents. It is being reported that staff is not assisting this resident. During file review, interviews and observations, resident is registered in the Assisted Living Waiver program and receives assistance with all ADL’s. Resident has excessive behaviors and there is currently no formal written plan in place. The current plan is redirecting residents behavior. There is no written assessment from treating doctor but family is aware of behaviors and have been in communication with staff from the facility. LPA spoke with family and LPA interviewed staff-1 to staff-8 (S1-S8). LPA asked, when a resident needs assistance as far as necessities, or help, what is the process? Of those interviewed, 7 out of 8 answered, to tell family if supplies are needed. If family is not involved, the administrator/facility provides supplies. All staff deny not helping residents when needed. LPA interviewed resident -1 – resident -8, (R-1 – R-8). LPA asked, when you ask staff for assistance, do you get the help that you need. Of those interviewed, 5 out of 5 answered yes. Based on interviews and file review there is insufficient evidence to support the allegation: Staff is not assisting residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated. No deficiencies were cited during the visit.