complaint·January 11, 2024

Allegation: Staff do not allow resident in care to leave the facility It is alleged that R-1 is not being allowed to leave the facility with or without assistance. On 12/20/23 LPA Shirley reviewed resident files. Based on records review, LPA observed physician’s report stating R-1 is not able to leave the facility unassisted. LPA observed ANS’s stating, unable to leave facility unassisted due to physical limitations. There is an incident report dated 3/9/23 and photo submitted to the department indicating that R-1 left the facility and was found inebriated and retrieved back to the facility. On 12/20/23 LPA interviewed residents 1 – resident 8 (R-1 – R-8). LPA asked residents, when you request to leave the facility are you allowed to leave? Of those interviewed, 6 out of 8 answered, yes. On 1/11/24, LPA interviewed staff, staff 1 – staff 7 (S-8 – S-8). LPA asked if staff, are the residents allowed to leave this facility? Of those interviewed 8 out of 8 stated yes, if there are no restrictions on file. Based on information gathered, there is no sufficient evidence to corroborate the above allegation. Allegation: Staff did not ensure resident in care attended his medical appointments It is alleged that staff did not ensure resident in care attended their medical appointments. During interviews LPA Shirley learned that all medical appointments for resident are in house with his treating doctor. Resident is assisted to medical office by facility staff. During file review, LPA observed the last date of medical exam by house doctor was on 12/3/23. Last date of catheter cleaning on 12/3/23. LPA Shirley interviewed residents 1 – resident 8 (R1-R8). LPA ask, when you have medical or dental appointments does facility staff arrange for transportation? Of those interviewed, 4 out of 8 answered yes and 2 out of 8 answered no they have other means of transportation. LPA interviewed staff -1 – staff -8, (S1-S8). LPA ask, what is office policy for allowing residents to go to medical and/or dental appointments. Of those interviewed, 8 out of 8 answered yes they are permitted to go to appointments if their physician’s report allows them to leave. Based on information gathered, there is no sufficient evidence to corroborate the above allegation. Con'd on 9099-C Allegation: Residents in care are not provided adequate meals It is alleged that residents are not provided adequate meals. Resident sometimes wants larger portions or seconds. On 1/11/24, LPA reviewed weekly menus and found the selections to be quite nutritious and well balanced. During interviews, LPA found that average sized portions are given per meal. Seconds are given to residents if food is available after the meal is served. LPA Shirley interviewed residents 1 – resident 8 (R1-R8). LPA ask, are the meals here adequate? Of those interviewed, 7 out of 8 answered yes, they are adequate. They feel the meals are fine. Based on information gathered, there is no sufficient evidence to corroborate the above allegation. Allegation: Resident’s room is in disrepair Reporting party is alleging that his room is in disrepair. R1 reports that the roof is leaking, broken cabinets and that staff has not fixed the issues. LPA toured, inspected and took pictures of the room. LPA found the roof to be repaired and painted over. Cabinets repaired. The building is old and issues are basic wear and tear. Per staff, all rooms are cleaned daily by staff. On 12/20/23 LPA interviewed residents 1 – resident 8 (R-1 – R-8). LPA asked residents, what is the condition of your room? Is your room in disrepair. Of those interviewed, 5 out of 8 answered, no. Based on information gathered, there is no sufficient evidence to corroborate the above allegation. Allegation: Staff mismanaged resident’s funds It is being reported that resident has not received any money from facility staff. Reporting that they receive a specific amount of money per month but has not received anything from the administrators. On 12/20/23, during file review, LPA reviewed personal funds history. All deposits are credited and several withdrawals were observed. Residents are allowed to request money from their accounts. During file review, LPA learned that this resident was irresponsible with money per a documented incident on 3/9/23. On 12/20/23 this resident requested a large amount of money that resident could not justify what money was for. LPA requested to the director and made sure resident received some cash before the Christmas holiday as resident reported that they had no cash on hand. Based on information gathered, there is no sufficient evidence to corroborate the above allegation. An exit interview was conducted and a copy of the LIC 9099 was provided to Director Susie Fuentes.