complaint·January 18, 2024

Allegation: Staff withheld resident's personal mobility device It is being reported that resident is not allowed to use their personal mobility device. On 1/18/24, LPA Shirley reviewed facility file for Gardena Retirement Center. During file review, LPA reviewed program plan for this facility. LPA observed that the Community Rules were not apart of the program plan received by Community Care Licensing Division and therefore not approved. Community Rules stated, “Motorized scooters, wheelchairs, etc are not permitted for use in the facility for safety purposes. On 12/20/23, LPA Shirley interviewed resident 1 – resident 8 (R1-R8). LPA asked if resident has a wheelchair? Of those interviewed, 6 out of 8 did not have a wheelchair. On 1/11/24, LPA Shirley interviewed staff 1 - staff 8(S1-S8). LPA asked staff, does staff confiscate resident’s personal electrical wheelchairs? Of those interviewed, 5 out of 8 staff answered, they’re not allowed. Based on information gathered, the department did find sufficient evidence to support allegation, Staff withheld resident's personal mobility device. Based on interviews conducted and records reviewed the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099-D. An exit interview was conducted and a copy of the LIC 9099 and appeal rights forms were provided to the Director, Susie Fuentes.