complaint·March 18, 2024

Allegation: Staff did not release resident’s personal items upon discharge Resident is concerned about not being able to get their personal items back. R-1 does not know where his belongings are. On 7/19/23, LPA Felisa Shirley came to Gardena Retirement Center to take pictures of the contents in the room that was assigned to former resident and to assure that their personal belongings were still in the room that was assigned to them. LPA did take pictures and resident was informed that their items were still in the room. On 3/18/24 LPA Shirley again went to take pictures of room 32 which still contains resident’s belongings. LPA spoke with the Director who stated that R-1 can retrieve their belongings any time. R-1 called to inform the Director that his nurse Irma would be coming to get their belongings. The Director does not recall the actual date last year. The nurse never came to the facility and the Director has not received any more calls from R-1. LPA interviewed staff, staff 1 – staff 7 (S-1 – S-7). LPA asked staff, “When a resident is evicted from this facility, does staff release the resident’s personal items upon discharge?” Of those interviewed 6 out of 7 answered yes. LPA interviewed residents 1 – resident 9 (R-1 – R-9). LPA ask residents, were you ever faced with an eviction? Of those interviewed, 7 out of 9 answered, no. Based on information gathered and interviews, LPA did not find sufficient evidence to support the allegation “Staff did not release resident’s personal items upon discharge,” therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the LIC 9099 report was provided to the Director, Susie Fuentes.