complaint·April 18, 2024

Allegation: Facility staff did not allow resident access to make, receive private phone calls It is being reported that resident had all forms of communication taken away. On 9/4/23 resident’s family visited the facility as they could not get through to the resident. The police were called by resident’s family in regards to missing phones and a report was filed. When police came out to investigate, the policeman gave the cell phone to resident’s family and stated it’s a crime to call the police and there’s no crime. During interviews LPA Shirley learned that resident was making prank calls to the police station and the police told the director to take the phone, and landline was unplugged as well. The police confirmed the landline phone was in the room, just not plugged in. On 9/11/23 LPA interviewed staff 1 – staff 8 (S1 – S8) asking them if any residents phone calls are being refused. Of those interviewed, 6 out of 8 answered, no. On 9/11/23 LPA Shirley interviewed residents 1 – resident 8 (R1-R8). LPA asked, do you receive calls at the front desk. Of those interviewed 3 out of 8 answered, yes. Based on interviews conducted and records reviewed the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099-D. An exit interview was conducted and a copy of the LIC 9099 and appeal rights forms were provided to the Director, Susie Fuentes.