complaint·May 1, 2024

Allegation(s): Staff refused to provide resident with medications. The investigation revealed the following: Regarding the allegation "Staff refused to provide resident with medications,” it is being alleged that upon R1’s departure, R1 requested for R1’s medications and the staff refused to provide blood pressure medication. LPA observed packs of R1’s blood pressure medication in the med room. Record review of the 10/12/23 physician’s report revealed that R1 is able to manage R1’s own medication. Centrally Stored Medication and Destruction Record reveals that blood pressure medication is to be taken daily. Regarding the allegation “Staff refused to provide resident with medications," based on observation and record reviews, the preponderance of evidence has been met therefore the allegation is Substantiated. Deficiencies were issued for this allegation. An exit interview was conducted and plans of correction developed with the Administrator Susie Fuentes. A copy of this report and appeals rights was reviewed and left with Office Manager Christina Novoa. The investigation revealed the following: Regarding the allegation "Staff does not treat resident with dignity and respect,” it is being alleged that R1 was not treated with respect and dignity by staff and staff are very disrespectful to residents in general. Interviews conducted indicate the following: 5 out of 9 staff members are knowledgeable with residents’ rights, 7 out of 9 staff are knowledgeable about elderly abuse(s), and 9 out of 9 staff members have not witnessed staff speak disrespectfully to residents. Resident interviews revealed: 8 out of 9 residents indicated that staff speak to them respectfully and 7 out 9 residents have not witnessed staff speak disrespectful to other residents. Record review revealed that staff received in-service training on residents’ rights on 04/20/2023. Based on the interviews and record review, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. No deficiencies cited for this allegation. An exit interview was conducted and a copy of this report was reviewed and left with Office Manager Christina Novoa.