complaint·June 5, 2024

Allegation: Facility staff did not treat resident with dignity It is being alleged that a resident was not treated with respect and dignity by staff and that staff were very disrespectful to them and offered no assistance in their time of need. Resident stated that staff bullied them after they requested to report an incident to the police. Staff never called the police, they only reported to facility’s administrator, (S1) who could be overheard on the phone stating that, “The cops don’t care.” It was also reported that this resident requested to be moved to another facility due to safety issues as resident stated that they were referred to as a snitch. Staff were discussing the resident’s personal business amongst each other which proved that there was no confidentiality of resident issues. Record review revealed that staff received in-service training on residents’ rights on 04/20/2023 which was prior to date of incident. LPA interviewed staff S2-S8, LPA ask, does the facility staff treat residents with dignity. Of those interviewed, 7 out of 7 answered, yes. LPA interviewed residents R1 – R8, LPA ask, does facility staff treat you with dignity. Of those interviewed, 7 out of 8 answered, yes, and 1 answered no. Based on interviews, the preponderance of evidence has been met therefore the allegation is Substantiated. Deficiencies were issued for this allegation. An exit interview was conducted and plans of correction developed with the Administrator Susie Fuentes. A copy of this report and appeals rights was reviewed and left with the Business Office Manager, Christina Novoa.