complaint·August 15, 2024

The complaint alleges that facility staff handled resident #1 (R1) in a rough manner based on a statement R1 made indicating Staff #1 (S1) “threw [R1] like a sack of potatoes.” Record review revealed that R1 has a diagnosis of dementia and resides in the facility’s memory care unit. Interview with R1 revealed that S1 is their favorite staff, S1 is very strong and has no trouble lifting R1 by themselves without additional staff assistance. R1 indicated they enjoy S1’s company, as S1 understands R1’s sense of humor and R1 stated that S1 is nice to them. When LPA asked R1 if S1 had ever been rough with them, R1 denied this ever occurring and reiterated that S1 is strong. LPA reviewed the police report taken on the night of the alleged incident. In their interview with police, R1 denied that anyone was rough with them. Additionally, S1 denied the allegation and other staff interviewed indicated they have never witnessed S1, nor any other staff handle any residents in a rough manner. Staff that regularly work with R1 stated that R1 does have a sense of humor and they could see R1 saying that as a joke. No bruising was noted on R1’s body on the night of the alleged incident nor in the days following the alleged incident. Communication with R1’s family revealed that R1 had used this same phrase to describe how a family member had pulled R1 to a seated position. Based on interview and record review, there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation that “facility staff handled resident in a rough manner” is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview conducted. A copy of the report was provided.