complaint·March 22, 2023

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Staff is not providing adequate food service to residents. The details of the complaint reported the staff does not provide adequate food to residents in care. The complainant reported this facility does not have enough food for residents. The Department conducted an inspection visit on 03/22/23 and observed the facility is following Title 22 Section 87555 General Food Services Requirements. The Department observed food supplies of nonperishable foods for a minimum of one week and fresh perishable foods for a minimum of two days. The food supply included milk products, meat, vegetables, fruits, bread, cereals, juices, and sweets. A weekly menu was posted and made available for review for residents. Moreover, the facility had an additional food supply stored as a backup freezer inside the facility. Interviews with residents #1-#2 (R1-R2) both confirmed the facility serves three meals daily with snacks and had no issues with the facility not having variety or enough food supply. Due to their health condition, (R3-R4) were interviewed, however unable to provide any information on this matter. According to (S1) groceries are restocked on daily basis. Based on the gathered information, the allegation mentioned above cannot be supported. Allegation: Staff is falsifying staff documents. The details of the complaint stated the facility is providing false documentation for staff. The complainant unable to provide further information on this allegation. The Department conducted a review/audited of personnel records, and it revealed the facility had all the required documents for each employee and verified for validity and accuracy. Each staff had the following: Application for Employment, California ID, Heath Screening Report LIC 503, Criminal Record Statement LIC 508, Fingerprint Clearance, Requirement to Report Suspected Abuse SOC 341A, Employee Rights LIC 9052, First Aid Certificate, TB, and Medical Training Verification. Based on the gathered information, the allegation mentioned above cannot be supported. Evaluation Report continues on LIC 9099-C Allegation: Unqualified staff providing care to residents. The details of the complaint stated that unqualified staff is providing care to residents. The complainant reported that the staff is not fully trained. Interviews conducted with (S1-S3) all verified they have completed all the required medical training. Evidence of training certificates and logs were review/audited. Interviews with residents #1-#2 (R1-2) stated no concerns for the care or supervision. Due to their health condition, (R3-R4) were interviewed, however unable to provide any information on this matter. Based on the gathered information, the allegation mentioned above cannot be supported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview conducted with Socorro Trinidada and copy of the report provided. INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility staff did not have a criminal record clearance. The details of the complaint reported that staff employed at this facility do not have background clearance and are not cleared to work. The complainant stated there are undocumented staff are working at this facility. The Department reviewed/audited personnel staff #1-#5 (S1-S5) and it revealed that (S5) does not have a Community Care Licensing (CCL) Criminal Background Clearance Transfer Request LIC-9182 on file and is not associated with this facility. (S5) has been employed at this facility since 10/15/21 and is not included in (CCL) Facility Personnel Report Summary LIS-536 or California Department of Social Services (CDSS) Guardia Background Check System. Based on the information gathered, the allegation listed above is supported. Based on record reviews and interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8 are cited on the attached LIC 9099-D. An exit interview conducted with Socorro Trinidada and copy of the report provided.