complaint·April 13, 2023

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Resident sustained injuries due to staff neglect. Staff handled resident in a rough manner. It is alleged that staff neglected to care for residents at this facility which resulted in injuries. The complainant named a resident at this facility who yelled for staff assistance during a shower and was handled roughly. The resident was handled mishandled and suffered scrapes on the back, hips, and legs. The complainant did not have the name of the staff and the resident that was named for this complaint did not exists. Currently, there are five elderly residents residing at this facility. Residents #1-#2 (R1-R2) had no issues with the facility regarding their care or supervision. Due to their health condition, (R3-R4) were interviewed, however unable to provide any information on this matter. Interviews conducted with staff #1-#3 (S1-S3) all confirmed that there are no residents with any injuries. (S1-S3) confirmed that all the residents require assistance with daily living activities and that staff are trained professionals to handle each duty. (S1-S3) routine body checks are performed daily with all residents in care. Interviews conducted with family representatives witness #1-#4 (W1-W4) agreed with the care and services provided at this facility and were complimentary. (W2) claimed since (R2) has been a resident at this facility (R2’s) health condition has only improved and not declined. Allegation: Staff are not meeting residents diapering needs. The details of the complaint reported resident #3 (R3) is not adequately clean during diaper changes. The complainant did not have further details on this matter. (S1-S3) reported diaper changes are done after each meal or as needed. (S1) claims there are no residents including (R3) with any diaper rash or injuries that would result from residents being neglected in care. Interviews with witnesses #1-#4 (W1-W4) did not have concerns or issues with the resident’s care. (W1-W4) reported an in-person visit conducted weekly have not observed residents neglected with services. (W1-W4) expressed the facility never had a malodor smell that would result from toileting issues. (W3) stated the facility on every visit have observed to be clean and sanitary. Residents #1-#2 (R1-R2) had no concerns with the facility regarding diaper issues. Due to their health condition, (R3-R4) were interviewed, however unable to provide any information on this matter. The Department inspected visits on 03/22/23 and 04/14/23 did not observe signs of residents neglected in care. Evaluation Report continues on LIC-9099-C Based on observation, record analysis, and interviews, there is no evidence to support the allegations to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur therefore, the allegations are Unsubstantiated . An exit interview conducted with Socorro Trinidad and copy of the report provided.