complaint·April 2, 2024

Continued from LIC 9099 It was reported that Resident #1 (R1) has unexplained bruising due to staff mishandling R1. Interviews conducted with R1’s family reflected that they visit the facility often and staff are friendly, dedicated and provide the residents with the care and assistance they require. R1’s family further stated that they have never observed R1 mistreated or handled in a rough manner by facility staff. Interviews and records reviewed further reflected that R1 tends to bruise easily due to R1’s health issues and underlying conditions. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the above allegation “Resident has unexplained bruising due to being mishandle by staff” is deemed UNSUBSTANTIATED at this time. It was further alleged that the facility staff did not allow resident to have a visitor, as R1’s private companion was not allowed to visit R1. Interviews conducted during the course of the investigation reflected that R1’s family and friends often visit the facility and that no visitors were ever denied visitation. Families are allowed to stay later, and some visitors are also able to make arrangements to come after visiting hours, if necessary. Staff denied every refusing anyone entry to visit a resident. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the above allegation “Staff did not allow resident to have a personal caregiver” is deemed UNSUBSTANTIATED at this time Exit interview, appeals rights provided. A copy report given to lead staff.