complaint·June 22, 2023

Allegation: Personal Rights: Resident sustained bruising caused by staff. Staff interviews revealed that staff do not hit and/or cause residents to sustain bruises. Per Staff interviews, staff have not observed anyone hitting and/or causing residents to sustain bruises. Per Staff interviews, staff have not received any complaints/concerns in regards to this matter. Staff interviews revealed they are trained in Mandated Reporting and Resident Rights. Per staff interviews, R-3 has a tendency of falling (due to R-3 wanting to complete tasks on R-3's own) and that lately, R-3 has been compressing R-3's face onto R-3's bed rail which may have led to R-3's bruise on face and not staff hitting R-3. Per R-3's family member interviews, they do not have any concerns in regards to this matter and indicated that R-3 attempts to do things on R-3's own which has led to R-3 falling. Interviewed Residents indicated they are happy with the services provided by staff from this home and do not have any concerns. Per Resident interviews, staff do not hit residents. Interviews and reviewed documentation do not corroborate this allegation. Based on record review and interviews conducted the findings indicate, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview conducted, appeal rights and a copy of this report was provided to Carina Demman (Administrator). Note: LPA was experiencing technical difficulties during this visit.