complaint·October 19, 2023

The investigation revealed the following. Allegation: Staff do not respond to residents' requests for assistance in a timely manner. It is alleged that staff do not respond to calls for assistance from residents in timely manner and that staff mistreat residents. LPA Lopez interviewed six staff members and all 6 of 6 staff members denied the allegations. LPA interviewed six residents and 6 of 6 residents could not collaborate the allegations. LPA interviewed five witnesses including family members and 6 of 6 witness could not collaborate the allegations. All 6 residents stated that they get prompt service and are never mistreated by staff. All the residents stated they are very happy living at facility. Witnesses all stated that the residents get prompt attention and are treated well. They have never heard residents raise any concerns over how long it takes staff to assist residents or how are treated. LPA tested call light response in resident’s rooms and the response time was under a minute. LPA obtained and reviewed incident reports that log in call response time from 7/30/23, 07/31/23, 08/01/23, 8/02/23, 09/30/23 and 10/01/23 – 10/18/23 and the average response time on the log was under 5 minutes. LPA did not discover any evidence to support the above allegation. Allegation: Staff members are under the influence of drugs while providing care. It is alleged that staff are under the influence while providing care. LPA interviewed 6 staff and 6 of 6 staff denied the allegations. LPA interviewed 6 residents and 6 of 6 residents could not collaborate the allegations. Several residents expressed shock to hear the allegation. Some residents stated they would be able to tell if that was happening. LPA interviewed 6 witnesses and 6 of 6 witness could not collaborate the allegations. Several witnesses stated they have never observed staff being under the influence while visiting. Several witnesses stated they are mandated reporters and would report that if they observed any staff being under the influence while providing care. LPA did not observe any evidence of staff being under the influence during the entire visit. Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with Director of Assisted Living and findings were discussed. A copy this report and appeal rights were provided.