complaint·January 17, 2023

LPA also interviewed staff and reported facility is a good repair and no residents even complaint about the facility was in disrepair. Administrator reported they did have the flooding issue about a week ago but everything is dry up already. It only flooded part of the area on the first floor which included two residents room (Room#101 and #103), family room and hallway near the dining area. When the flooded came, they immediately removed those two residents' rooms to another room and administrator immediately called staff to come into the facility and helped out and pushed the water out and dry the facility by using the suction machine. After two to three hours, all water was pushed out and there were no more flooding. The plumbing company also came and assessed the problems which was the pipe issues and may have to replace it all. LPA also toured the two residents' rooms, hallway and family room and currently everything is in good condition. In regard to the allegation of "Facility is unkempt" LPA interviewed 11 residents and 10 out of 11 residents reported the facility is well kept. They have no issues with their rooms and everything is working probably in their rooms. LPA also interviewed staff and all denied the allegation. LPA also toured the facility and LPA did not observe any flooding or water traveling from shower to the toilet in residents' rooms. LPA also did not observe any hole in the ceiling in the dining room. Administrator also reported no resident ever complaint about the facility is unkempt and also they are in the process of doing different renovations in the facility which to maintain the facility to be up-to-dated. Based on the interviews conducted with residents and staff and LPA's observation, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted with Virginia Garcia Administrator and a copy of this report and appeal right was provided.