complaint·October 19, 2023

2 out of 8 residents stated that items have disappeared and did not know what happened to them. 1 out of 8 residents was unable to answer questions due to cognitive skills. Interviews with staff revealed, 4 out of 5 staff interviewed stated that recently they have been assisting a resident who moved-in on 8/9/23 to bring personal items from the resident’s previous residence to the facility. Per staff resident has stated that personal items have gone missing. However, the items have been found in the room or are still slowly being cleaned and provided to the resident. Assistant administrator explained that the resident requested assistance with brining items from the previous residence to the resident’s room. Upon going to the previous residence and picking up the items staff observed an infestation of bugs in the apartment. Therefore, the staff decided to continue to assist the resident but in order to prevent bringing any bugs into the facility they will clean the items first. Prior bringing the items into the resident’s room, the staff are cleaning, ensuring there are no bugs in the items, washing the clothes first. The resident was made aware about this process and explained the reason why it was being done that way. Although the items may have not been provided to the resident right away. The facility is ensuring to avoid an infestation of bugs inside the resident’s room and the items are being provided to the resident clean. Document reviewed revealed resident had 3 items listed on the personal property and valuables upon arriving at the facility. An update of the personal property and valuables is to be done upon resident has all her items in the room as the transition is still on going since the resident moved in. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Lori Lackey Assistant Administrator and a copy of this report was provided.