complaint·October 31, 2023

Interview with Administrator and Assistant administrator revealed R1 was recently admitted to the facility and have attempted to obtain the family’s assistance but have not been able to. Facility is assisting R1 with arranging finances as currently R1 is self-responsible for own finances and recently obtained financial information from social security. Assistant administrator, driver, and R1 visited R1’s banks to assist R1 with access to accounts. Although assistant administrator spoke with bank staff, R1 provided the information for the account. Per documents reviewed R1 was admitted to the facility on 5/9/23. Physician’s Report dated 5/3/23 notes R1 has dementia and cannot handle own cash resources. However, ALW’s individual service plan notes R1 is legally self responsible. Interviews conducted with additional residents revealed the facility’s staff does not become involved in their financial decisions. Residents are taken to make purchases which they pay for on their own. Interviews conducted with staff revealed facility’s driver assist residents with going to appointments, stores to shop, bank, etc. Driver uses facility’s fund trust credit card to make purchases for residents when the residents request something and they cannot go. Although the facility did take R1 to the bank and communicated R1’s needs, the staff was not attempting to financially abuse R1. However, staff attempted to assist R1 with access to R1’s accounts in order for R1 to be able to finance R1’s current needs. The facility is currently assisting R1 with the process of guardianship or having a responsible party due to R1’s change in condition. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Virginia Garcia and a copy of this report was provided.