complaint·July 15, 2025

interviews conducted and information gathered it was revealed by Resident R1 that staff were not told that Resident R7 had hit her and spit on her. Said that she yelled out help, but stated that staff were down the hall and helping other residents and might not have heard her. Resident's R2- R6 all stated that staff are very good and they respond quickly when resident's need assistance. Said staff are very helpful. Administrator stated that room checks are every 2 hours and staff has to always report it to the front desk that everyone is accounted for. Staff Logs for 7/9/25 and 7/10/25 reveal the following: 7/9/25- Staff S1 checked Resident R1's room at 11:30, 1:35, 3:24, 6:16 and 7:00. 7/10/25- Staff S1 checked Resident R1's room at 11:39, 1:33, 3:35, 6:15 and 7:30. Interview with Staff S1 who stated that Resident R1 and R7's room was checked all nite and always 1 staff in each corner of the facility and was close by and never heard a yell for help and pull cord was not pulled. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . In regards to the allegation Staff did not respond to resident's request for assistance in a timely manner. based on interviews conducted and information gathered Resident R1 stated that staff was not told about the incident with R7 afterwards and only told Social Worker. Resident's R2- R6 all stated that staff are very good and they respond quickly when resident's need assistance. Said staff are very helpful. 1 resident witnessed a resident as was described as having a meltdown and right away a staff was there and walked with the resident and was very patient. Administrator stated that room checks are every 2 hours and staff has to always report it to the front desk that everyone is accounted for. Staff Logs for 7/9/25 and 7/10/25 reveal the following: 7/9/25- Staff S1 checked Resident R1's room at 11:30, 1:35, 3:24, 6:16 and 7:00. 7/10/25- Staff S1 checked Resident R1's room at 11:39, 1:33, 3:35, 6:15 and 7:30. Interview with Staff S1 who stated that Resident R1 and R7's room was checked all nite and always 1 staff in each corner of the facility and was close by and never heard a yell for help and pull cord was not pulled. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED .