Complaint·February 13, 2024

with the allegation as residents expressed no concerns regarding lack of supervision, or ever witnessing R1's fall. LPA conducted a phone interview with R1, who no longer resides at this facility. Phone call was made to the facility where R1 currently resides at. Per R1, staff never mistreated them and staff was able to meet all their needs. No complaints or concerns regarding the care provided at this facility. R1 did confirm of a fall they experienced while at the facility, but denies ever being left on the floor for a long period of time. R1 added that staff assisted right away after the fall. Furthermore, R1 stated they didn't require an immediate medical attention after the fall. Based on the information received, there was insufficient evidence to prove staff did not assist resident in a timely manner. Therefore, the allegation is deemed Unsubstantiated at this time. Staff threatened resident in care: In regards to the allegation, it was reported that because R1 was having trouble paying facility fees, staff confronted R1 by putting their belongings in trash bags and threatened to place the trash bags out on the street. Interviews with the administrator and staff deny the allegation. The administrator did state that R1 could not afford the monthly rent at this facility, but was able to assist R1 in finding a facility more suitable for R1's needs and finances. Interviews with five (5) of five residents at the facility do not corroborate with the allegation. There were no concerns made by these residents that staff had ever threatened them or mistreated them. LPA conducted a phone interview with R1, who no longer resides at this facility. Phone call was made to the facility where R1 currently resides at. R1 denies ever being threatened or being treated inappropriately by facility staff. R1 confirmed that rent was high at this facility, but was provided assistance to locate another facility suitable to their finances. No further concerns were expressed by R1. Furthermore, LPA made a phone interview with placement agency that was able to assist in R1's placement. They confirmed that the place R1 transferred to satisfied their needs, and was more suitable to their finances. They also expressed no concerns from R1. Based on the information received, there was insufficient evidence to prove that staff threatened a resident in care. Therefore, the allegation is deemed Unsubstantiated at this time.