complaint·March 4, 2021

Continued LIC9099-C page 2 Allegation #2 Staff are not following a special diet. Staff and residents stated if a resident is on a special diet staff is following their physician's orders. Residents and staff stated the facility is providing proper food service. The residents who were interviewed were content with the food that has been served to them. According to residents, they are served three (3) meals per day, plus snacks and their needs are also being met. Staff stated residents are provided adequate food service of good quality. The menus are written at least one week in advance and copies of the menus are posted in the facility dining room, activity room and copies are also, kept on file. Investigation revealed the following: Interviews were conducted with staff #1- #4 (S1-S4)and residents #2- #5 (R2-R5). During interviews, residents stated that they had no problem with the staff. The staff does not harass residents. Resident stated they are being treated with dignity and respect. Residents stated that they are all happy with how they are treated by the staff. Residents stated if they need assistance with anything staff is available to assist. Residents stated staff provided them with the necessary care and supervision. Staff and residents stated the food is prepared and served according to residents' diet, it is of good quality and quantity to meet the needs of the residents. Staff and residents stated residents are served three (3) meals per day, plus snacks, breakfast, lunch, dinner. The total daily diet has quality and quantity to meet the resident's needs. Menus are made available for review by the residents or their designated representatives and the licensing agency. Modified diets prescribed by a resident's physician as a medical necessity are provided to residents that are on a special diet. Staff and residents interviewed denied allegations. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. LPA Bunker emailed Administrator Gwen Craig a hard copy via email for the signature of the Complaint Investigation Report LIC9099 and LIC9099-C. A telephonic exit interview was conducted.