complaint·August 6, 2021

The investigation revealed the following: Allegation: Facility food is cold. It is alleged the facility food is cold. Based on record review, the Admission Agreement shows the victim was admitted to the facility on August 14, 2020. The department attempted to interview eleven residents (#1-#11); nine (9) residents were available but two (2) residents were not able to provide feedback. Resident (#9) refused to respond, while Resident (#11) was unavailable during the interview. During LPA’s interview, Resident #1, who is the alleged victim, stated that the facility food being cold is not his major concern. Resident #1 denied the food is cold and stated the food and the service have been better. Based on LPA’s interviews, five (5) Residents (#3, #4, #5, #8, and #10) denied the facility food is served cold while it is supposed to be hot. Two residents (#2 and #7) stated the food is sometimes served cold while it is supposed to be hot, but they don’t have any complaints. Resident #6 stated the food is always cold. Staff #1-#3 stated the food that is supposed to be hot is served hot/warm. They stated that the food is plated while it’s hot and kept in a thermal warmer to keep the food warm/hot. Staff #1 and #2 disclosed only Resident #11 continuously complains that food is cold. Staff #1 and #2 mentioned that the facility provided a microwave to Resident #11 in his bedroom, yet he still complains. They declared that Resident #11 frequently buys food and does not often eat the facility food. Based on LPA’s observations, interviews, and records review, LPA did not find sufficient evidence to support the allegation mentioned above. Based on information gathered, LPA did not find sufficient evidence to support the allegations, “Facility food is cold.” Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies were cited. An exit interview was conducted. A hard copy of the report was provided to Administrator Gwendolyn Craig.