complaint·August 16, 2021

Based on the LPA's investigation, the investigation revealed the following. For Allegation #1 - Staff forgets to provide resident with medication for outings. Interviews with administrator, S#1, & S#3, stated that they always give the residents their medication. R#1 needed their medication, but the Medicine Technician was out to lunch and R#1’s family member refused to wait 10 – 15mins to wait for the Medicine Technician to come back from lunch and still took R#1 for their outing anyway. They left without R#1 medicine. R#3, R#4, R#5 all sated that they get their medicine every day on time, never missed a dose. The interviews do not concur with the above allegation. Allegation #2 - Resident's hygienic care needs are not being met. Interviews with administrator, S#1, & S#3, they all stated that the residents that choose to bathe are always helped, there are those residents that are difficult and refuse to bathe. The staff cannot force them to look after their hygiene or make them do anything they do not want to do. R#1 becomes aggressive and refuses to deal with his own hygiene, even when administrator and staff try to encourage him to do so. Interviews with R#1, R#2, R#4, & R#5, stated they do not have any problems with meeting their own hygiene needs. R#3 requires help with their hygiene needs, the staff always helps R#3 with their hygiene needs. LPA Soto reviewed records and it revealed that R#1 does have mental condition that can make R#1 aggressive. The interviews and records reviewed do not concur with the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated An exit interview was conducted with Gwendolyn Craig, Administrator, and a hard copy was provided.