complaint·August 16, 2021

Based on the LPA's investigation, the investigation revealed the following. For Allegation #1 - Staff fail to ensure residents receive mail in a prompt manner. Interviews with Administrator, S#1, & S#3, they all stated that the mail is delivered to the resident the same day it arrives. The mail is distributed by the administrator, medicine technician, or care givers. The residents also come to the front office to get their mail. The administrator also stated that mail is received by the receptionist at the skilled nursing side, she then separates it and gives the Assisted Living side their mail every day. Interviews with R#2, R#4, & R#5, stated that they always get their mail on time. The mail is never late. The LPA witnessed that the mail for 08/16/21 was reviewed, marked, and ready to be distributed. The interviews and records reviewed do not concur with the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated An exit interview was conducted with Gwendolyn Craig, Administrator, and a hard copy was provided.