complaint·September 22, 2021

Continued LIC812-C page 2 Allegation #1: Staff will not transport resident Interviews with staff 1-4 (S1-S4) all claim that the accusation is false and that (S3) is an excellent worker and well experienced and trained. Based on the information gathered, there’s no evidence to collaborate the allegation mentioned above. Interviews with Residents 2-6 (R2-R6) revealed they all have utilized the transportation services provided in-house and felt safe during their transport services. (R2-R6) all claim that (S3) conducts himself professionally, communicates well and is committed to safety on the road. Allegation #2: The administrator is harassing the resident Interviews were conducted with staff 1-4 (S1-S4) and residents 2-6 (R2-R6). During the interviews, staff and residents stated that they had no problem with the Administrator, she does not harass residents. Residents stated they are being treated with dignity and respect by the Administrator and staff. Investigation revealed the following: LPA Bunker conducted interviews with staff 1-4 (S1-S4) and residents 2-6 (R2-R6) they all stated staff does transport residents to their appointments. LPA observed staff personnel files and found no evidence to support the allegations. Staff and residents stated the Administrator does not harass any of the residents. Residents stated that they are all happy with how they are treated by the Administrator and they had no problems. Residents stated if they need assistance with anything staff is available to assist. Residents stated staff provided them with the necessary care and supervision. Staff and residents interviewed denied allegations. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. LPA Bunker provided Administrator Gwen Craig with copies of the Complaint Investigation Report LIC9099, LIC9099-C, and LIC811. An exit interview was conducted.