complaint·October 26, 2021

Continued LIC9099-C page #2 Allegation: The facility does not provide adequate food service. Staff and residents stated residents were not provided adequate food. The problem was corrected. LPA Bunker observed the facility's food. The facility has an ample supply of perishable and non-perishable food. The administrator reported a special incident report regarding food service prior to the complaint. Investigation revealed the following: Interviews were conducted with staff 1-4 (S1-S4) and residents 1-7 (R1-R7). During the interviews, S1, S2, S3, stated the facility has a new nutritionist & dietician food service manager she was serving the resident a small portion of food based on the facility menu for Centinela Skilled Nursing Facility next door shares the same kitchen and cooks. The nutritionist & dietician food service manager was not aware assisted living had a separate menu from the skilled nursing facility. She has corrected the problem and residents are receiving the required amount of food and beverages. R1, R2, R3 stated they were not receiving enough food. R4, R5, R6, R7 stated they are receiving enough food. R1 is the only resident that stated he is not receiving evening snacks and go to bed hungry. All seven residents stated the food service problem is now resolved. S1-S4 and R1-R7 stated residents are now receiving the quantity of food to meet residents' needs. Based on LPA’s observations, interviews that were conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6, and Chapter 8 are being cited on the attached LIC9099-D. Appeal rights were discussed, and copies of LIC9099, LIC9099-C, LIC9099-D, and LIC811 were provided to the Administrator Gwen Craig Exit interview conducted.