complaint·April 18, 2022

Continued LIC9099-C page 2 Allegation #1: The staff does not properly assist the resident with their medication management: Staff 1-5 (S1-S5) and resident 2-6 (R2-R6) stated staff does properly assist residents with their medication. Staff stated that R1 was admitted to the above facility on 08/25/2021. (R1) was a former resident of Maywood Healthcare & Wellness a skilled nursing home. Staff stated they are administering R1's medications according to her doctor's orders. The facility has four (4) trained Med Techs that assist residents with medication. The Administrator stated their Med Techs are trained and dispensed medications according to the resident's physician's order, some of the residents have instructions from their doctors and they safely handle their own medications. S1-S5 and R2-R6 stated the allegation is false. Allegation #2 Staff yelled at a resident in care: Staff 1-5 (S1-5) and residents 2-6 (R2-6) stated staff does not yell at residents in care. Residents are treated with dignity and respect. S1-S5 and R2-R6 stated the allegation is false. Allegation #3 Facility is in disrepair: Staff 1-5 (S1-S5) stated that R1's patio door is working properly and is maintained in working condition. R1 will knock the sliding screen off the rail and staff is constantly putting the screen back on the rail. We toured R1's room #22 and observed the sliding patio door working on 11/08/2021 and 04/18/2022 the patio door is operable and in working condition. Allegation #4 Resident was inappropriately touched while in care: Staff 1-5 (S1-S5) and residents 2-6 (R2-R6) stated none of the residents in placement is inappropriately touched. S1-S5 and R2-R6 stated that they never witness any resident inappropriately touching another resident. S1-S2 stated R1 mentioned the incident to staff, but didn't want staff to do anything about it. R2 stated he never touched R1 on the legs inappropriately and R1 is a liar and is lying. See continued LIC9099-C page 3 Continued LIC9099-C page 3 Investigation revealed the following: LPA Bunker conducted interviews with staff 1-5 (S1-S5) and residents 2-6 (R2-R6) they all stated staff dispenses medications according to the resident's physician's directions. LPA observed R1 medications and found no evidence to support the allegations. S1-S5 and R2-R6 stated the staff does not yell at residents in care. R1 admitted that she yelled and curses at the facility staff. The facility is not in disrepair and is cleaned, disinfected, and sanitized twice a day and as often as needed. S1-S5 stated If something at the facility is broken the maintenance staff will repair it immediately. S1-S5 stated R1 keeps breaking the sliding patio screen door and maintenance repairs it. S1-S5 stated that R1 keeps knocking the screen door off the rail. On 11/08/2021 and 04/18/2022, we observed the sliding patio door and screen it was working in an operable condition during the visit. S1-S5 and R1-R6 stated they never witness any resident inappropriately touching R1. S1-S2 stated R1 mentioned the inappropriately touching incident to staff, but R1 did not want staff to do anything about it. During the interview, R2 stated he never touched R1 on the legs inappropriately and R1 is a liar and is lying. R2-R6 interviewed stated that they are all happy with how they are treated by the facility staff and they had no problems or complaints. R2-R6 stated if they need assistance with anything staff is always available to assist. R2-R6 stated staff provided them with the necessary care and supervision. S1-S5 and R2-R6 were interviewed and they all denied the allegations. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. LPA Bunker provided Administrator Gwen Craig with copies of the Complaint Investigation Report LIC9099, LIC9099-C, and LIC811. An exit interview was conducted.