complaint·October 12, 2022

Allegation: Resident is not receiving prescribed diabetic medicine at the facility. The complainant alleges resident it’s not receiving prescribed diabetic medication. LPA spoke to administrator Gwendolyn Craig who stated resident has refused on several occasions to attend required necessary medical appointments in order to have diabetic medication renewed. Administrator added that resident has switched physicians on several occasions which has impeded the continuity of care for the resident. LPA has interviewed R1 who acknowledged that they switched physicians on several occasions and will probably switch again to a physician that is closer to where she resides, R1 also acknowledged that they have missed medical appointments regarding the reissue of their medication. LPA interviewed residents (R2-R7) regarding the allegation of not receiving medication. Resident interviewed all stated (R2-R7) they receive their medication on time daily without incident. LPA interviewed staff (S1-S3) regarding allegation all stated there were no delays in receiving medication. Based on information gathered, the department did not find sufficient evidence to support allegation " Resident is not receiving prescribed diabetic medicine at the facility. Allegation: Licensee did not safeguard resident personal possessions. The complainant alleges facility did not safeguard resident’s personal possessions. LPA interviewed resident (R1) regarding the allegations. R1 stated that they had given away an article of clothing however she maintains that her coat is missing , LPA asked R1 if her locks were broken or in disrepair on her door R1 stated that her locks work fine, LPA ask R1 if she could have left items at the other facility, R1 stated “I didn’t think so”. LPA interviewed (R2-R7) and asked if they had any property stolen or missing items those interviewed R2-R7 stated in the facility they feel safe and the facility keeps their property safe. LPA interviewed staff (S1-S4) regarding allegation,S1-S4 had not been made aware of any personal property or items missing at any time by R1, R1 indicated that she never told anyone or staff that any items were missing Based on information gathered, the department did not find sufficient evidence to support allegation " Licensee did not safeguard resident personal possessions. Allegation: Staff speak inappropriately to resident The complainant alleges staff speak inappropriately to residents. LPA spoke with staff S1-S4 who stated they are not speaking to residents, inappropriately. LPA spoke with residents (R2-R7) regarding the allegation staff speak to residents inappropriately those interviewed 6 out of 6 stated staff were not speaking to residents inappropriately. Based on information gathered, the department did not find sufficient evidence to support allegation " The Department’s investigation consisted of an inspection of the facility, observation, analysis of facility records and interviews conducted and found no evidence to support the allegations: Resident is not receiving prescribed diabetic medicine at the facility. Staff speak inappropriately to resident. Licensee did not safeguard resident personal possessions. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Administrator Gwendolyn Craig and a hard copy was provided.