complaint·February 9, 2026

Continued LIC9099-C page 2 Personal Rights (dated 05/15/2025), Consent Forms (dated 05/15/2025, Resident personal Property and Valuables (dated 05/15/2025). Interviews were conducted with Staff Members #1 through #4 (S1–S4) as well as with Residents #1 through #6 (R1–R6). Investigation revealed the following. Allegation: Staff are trying to force residents to use the facility physician. On 02/09/2026, between 10:00 a.m. and 4:30 p.m., LPA Bunker conducted interviews with staff members #1–#4 (S1–S4). 4 out of 4 staff members stated that the facility does not f o rce residents to use the facility’s physician. 4 out of 4 staff stated residents are allowed to choose their own primary care physicians, and responsible parties are informed of this option. 4 out of 4 staff members stated that the facility provides an in-house physician for residents who prefer not to leave the facility for outside medical appointments. However, residents maintain the right to keep their personal physicians. 4 out of 4 staff members stated that a majority of residents choose the convenience of the in-house physician, who visits the facility three times per month. 4 out of 4 staff members confirmed that residents have never complained about their physicians providing care at the facility. They emphasized that staff do not pressure or coerce residents to use the facility’s physician. Each staff member denied the allegation. 4 out of 4 staff members confirmed that residents have never complained about their physician's choice or the care that is being provided at the facility. They emphasized that staff do not pressure or coerce residents to use the facility’s physician. Each staff member denied the allegation. Based on interviews and information gathered, there is no evidence to support the allegation that staff force residents to use the facility's physician. Residents retain the right to choose their own medical providers. See continued LIC9099-C – Page 2 Continued LIC9099-C page 3 On 02/09/2026, between 10:00 a.m. and 4:30 p.m., LPA Bunker interviewed residents #1–#6 (R1–R6). 6 out of 6 stated that facility staff does not force them to use the facility’s physician. 4 out of 6 residents stated they are allowed to choose their own primary care physicians. 2 out of 6 residents stated they are veterans and receive medical care both at the facility and through the VA Hospital. 3 out of 6 residents stated they chose to use the in-house physician, who visits the facility three times per month. 3 out of 6 residents stated their responsible parties were informed of this option and agreed with their decision. 3 out of 6 residents stated that they have no responsible parties or family contacts; they are independent and make their own healthcare decisions. 6 out of 6 residents denied the allegation. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. There were no deficiencies cited. A copy of the Complaint Investigation Report LIC9099 and LIC9099-Cs was provided to Raniyah Thomas , Administrator. An exit interview was conducted