Follow-up·March 18, 2022

At 10:30 a.m. Licensing Program Analysts Shira Stamps and Melissa Ruiz arrived at the facility to conduct a Case Management – other visit. LPAs were greeted by security staff and later met with the Administrator, Elvie Ancheta. An entrance interview was conducted, and LPAs explained the purpose of the visit. The Woodland Hills Regional Office received information regarding an incident that may have occurred between a resident and the Administrator during the Allied Council Meeting on December 1, 2021. It was alleged that the Administrator yelled and treated a resident with disrespect. LPAs interviewed staff and residents from 10:40am-1:25pm. Based on interviews it was found that three (3) out of four (4) individuals interviewed stated the Administrator did not raise her voice at the resident, and that the resident was yelling at the Administrator. Exit interview conducted and copy of report delivered.