Complaint·July 9, 2025

(Continued from LIC9099) Allegation: Staff do not ensure that resident needs are met. Regarding the allegation, it was reported that staff are neglecting residents’ needs due to personal socializing during work hours. LPA’s interview with seven (07) out of nine (09) residents, denied staff’s socialization interferes with providing them or other residents with assistance. One (01) out of the seven (07) residents that provided information regarding the allegation stated staff will have small talk and socialize but are professional. Two (02) out of the nine (09) residents interviewed declined to comment or expressed that the issue was not of concern to them. Based on interviews, LPA was unable to corroborate the allegation. LPA did not find consistent evidence to suggest that staff socializing negatively impacts the care of residents. Therefore, this allegation is deemed Unsubstantiated at this time. Allegation: Staff photographed residents without the resident's consent. Regarding the allegation, it was reported staff are compromising residents' privacy and dignity by taking selfies in the dining room with residents in the background. To investigate the allegation LPA Rios conducted interviews with the facility administrator and staff #1 (S1), reviewed photo in question, and interviewed residents. The administrator and S1 confirmed that, on 12/11/24, during breakfast service in the dining area, staff members were observed engaging in personal activities unrelated to resident care—specifically, taking a selfie with a personal cell phone while residents were present in the background. S1 stated the photo was taken in a casual dining space—not during direct care—and believed the residents were not identifiable or the focus of the image. LPA’s review of the photo corroborated this, noting that residents in the background were not clearly identifiable. LPA’s Interviews with two (2) of nine (9) residents conducted on 04/14/25 and 05/28/25, revealed that they have witnessed staff using cell phones, though they could not determine whether usage was for personal or work related matters. One (1) of those two (02) residents recalled seeing a staff member take pictures but did not raise any concerns regarding the incident; this was confirmed to be unrelated to the event described in the allegation. LPA’s review of CalVet’s policy revealed that personal cell phone use is only allowed on breaks and away from residents, visitors, and other staff. While the use of personal cell phones during duty hours may conflict with internal facility policy, the specific allegation regarding photographing residents without consent is Unsubstantiated at this time. No deficiencies cited. Exit interview conducted. Copy of report provided.