Complaint·April 21, 2025

Regarding the allegation: Staff records are not kept on file. Interview with Staff #2 (S2) revealed that Staff 1(S1) did not work at the facility between the dates of ( Sept 2022 - March 2023 ) but was a volunteer. S2 stated S1 was a babysitter for their child. Record review on Guardian and Licensing Information System (LIS) revealed that S1 was on the facility's roster as an employee. Further interview, with the S2 revealed that they accidentally registered S1 as an employee instead of a volunteer and they stated, "It was my fault". When LPAs requested S1's file, S2 could not provide the file. Based on LPA's interviews and record reviews the facility failed to provide the file for S1, therefore the above allegation(s) above is SUBSTANTIATED at this time. Exit interview was conducted, a citation was issued for the above allegation(s), the appeals rights and a copy of this report was given to the Administrator.