complaint·October 6, 2022

Administrator and staff interviewed denied the allegation and stated that all visitors are Covid-19 screened and their temperature is taken. They provide the temperature to the visitors and ask them to complete the visitor log. Residents interviewed revealed that 3 out of 6 residents were unable to corroborate the allegation. An attempt to interview the other 3 residents was made but was unsuccessful due to either being asleep, refusing to be interviewed or intellectual capabilities. Interviews with the family members revealed that they are Covid-19 screened and their temperature is taken when they come visit. They are asked to complete the visitor log. LPA contacted the visitors that have a missing temperature in the September visitor log and they all confirmed that they were Covid-19 screened and their temperature was taken. However, they forgot to write down their temperature in the visitor log. Facility will ensure from now on that the visitors fully complete the visitors log. In today's visit, the LPA was Covid-19 screened at the entrance and temperature was taken. The staff provided the LPA with the temperature and asked the LPA to complete the visitor log. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview held and a copy of the report was provided