Complaint·May 28, 2021

Allegation: Licensee did not bathe resident It is alleged that R1 family pays extra money for R1 to be given a shower 2 or 3 times a week, and that is not being done since every time resident is visited, R1 is dirty and wearing dirty clothes. It is also alleged R1 has scabies and that she is paying for cleaning services. On 04/05/2021 LPA Calderon attempted to interview R1 but was unsuccessful as R1 has dementia and was unable to answer questions. On 04/05/2021 LPA Calderon interviewed R2-R10, 9 out of 10 residents stated they have no issues with showering, some get assistance from staff, most can shower on their own. All residents deny the presence of scabies, all their rooms are cleaned weekly and service is good. On 04/05/2021 LPA Calderon interviewed S1-S5 deny scabies in the facility and stated they have schedule for showering and that there are no issues reported. On 04/09/2021 LPA Calderon received and reviewed facility paperwork: Physician's report which indicated R1 cannot self-bath. Clean schedule 2021, extensive cleaning schedule for facility, Reviewed Orkin paperwork, service 1/11/2021 treated rooms 132, 259, 271,303 no scabies found. On 2/1/2021 treated facility and no bugs, scabies found, 3/1/2021 treated rooms 126138, 271,322 no bugs or scabies found. 3/21/2021 doctors’ script for R1, appears to be infect bite. reviewed MAR, extensive information notes no issues noted. Allegation: Licensee did not groom resident It is alleged that R1 family pays extra money for R1 to be given a shower 2 or 3 times a week, and that is not being done since every time resident is visited, R1 is dirty and wearing dirty clothes. It is also alleged R1 has scabies and that she is paying for cleaning services. On 04/05/2021 LPA Calderon attempted to interview R1 but was unsuccessful as R1 has dementia and was unable to answer questions. On 04/05/2021 LPA Calderon interviewed R2-R10, 9 out of 10 residents stated they have no issues with showering, some get assistance from staff, most can shower on their own. All residents deny the presence of scabies, all their rooms are cleaned weekly and service is good. On 04/05/2021 LPA Calderon interviewed S1-S5 deny scabies in the facility and stated they have schedule for showering and that there are no issues reported. On 04/09/2021 LPA Calderon received and reviewed facility paperwork: Physician's report which indicated R1 cannot self-bath. Clean schedule 2021, extensive cleaning schedule for facility, Reviewed Orkin paperwork, service 1/11/2021 treated rooms 132, 259, 271,303 no scabies found. On 2/1/2021 treated facility and no bugs, scabies found, 3/1/2021 treated rooms 126138, 271,322 no bugs or scabies found. 3/21/2021 doctors’ script for R1, appears to be infect bite. reviewed MAR, extensive information notes no issues noted. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A telephonic exit interview was conducted with Administrator Brad DeHann, and a hard copy was provided.