Complaint·September 20, 2021

Allegation: Staff are not meeting residents’ dietary needs It is alleged on facility Staff are not meeting residents’ dietary needs. On 08/26/2021 LPA Calderon interviewed S1 who states that he has been working with R1 for some time regarding her diabetic meals and that R1 is very picky regarding what she eats and changes her mind many times. S1 states that they do follow the doctor’s instruction and that R1 changes the meal plan all the time. S1 states that R1 has mental issues and they are aware of her issues. LPA Calderon interviewed R1 who claimed staff has been feeding her greasy food for many months and that she must purchase food so that she does not starve herself. R1 states that the facility does not follow her doctor’s instruction and she must change what the facility kitchen sends to her daily. On 08/26/2021 LPA Calderon interviewed R2-R4 all confirm the food could be better but that the kitchen does follow their doctors’ instructions and they have many choices of food to pick every day and they do not have any issues with the food. LPA Calderon interviewed S2-S4 all confirm issues with R1 regarding her food and her overall care by staff. Staff confirms that they make sure to follow the doctor’s instructions regarding R1 food, but that R1 changes her mind many times and they cannot keep up with what R1 is requesting to eat. On 08/20/2021 LPA Calderon reviewed R1 facility medical information, confirmed R1 has dementia and sees things that are not there. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A exit interview was conducted with Licensee James Bender, and a hard copy was provided.