Complaint·February 8, 2023

Continued LIC9099-C page 2 Allegation #1: Staff did not properly assess resident's needs for care Staff 1-4 (S1-S4) and residents 2-23 (R2-R23) stated all residents are properly assessed upon admission and resident's care and supervision needs are being met. Resident 1 (R1) stated he is in the memory care unit and that he is independent. R1 stated the people in memory care have more problems than he has and he doesn't belong there. R1 stated the residents in memory care have physical and mental problems. R1 stated he is not in the same category. R1 stated he has bad memory; he is forgetful and can't remember things. S1-S4 and R2-R23 stated staff properly assess residents before admission. S1-S4 and R2-R23 denied the allegation. Allegation #2: Staff did not prevent residents from pushing each other. S1-S4 and R1-R23 stated staff does prevent residents from pushing each other. If staff witness any pushing or punching, they will intervene and make the residents stop immediately. S1-S4 and R1-R23 stated physical abuse is not allowed at the facility. S1-S4 and R1-R23 denied the allegation. Allegation #3: Staff are not providing a comfortable environment for resident S1-S4 and R1-R23 stated they are provided with a comfortable living environment. R1-R23 stated they were happy and comfortable living at the facility. S1-S4 and R2-R23 denied the allegation. Investigation revealed the following: Staff 1-4 (S1-S4) and residents 2-23 (R2-R23) interviewed stated the above allegations are false. Staff 1-4 (S1-S4) stated resident 1 (R1) was properly assessed. S1-S4 stated R1 is high functioning and not able to take care of himself. S1-S4 stated R1 is supposed to be in the memory care unit according to his doctor’s orders and recommendation, he is not an assisted living resident. S1-S4 and R1-R23 stated punching another resident is prohibited and not allowed. The facility has zero tolerance, and staff will intervene to prevent an incident like this from occurring. S1-S4 stated that staff are mandated reporters and must report all incidents to Community Care Licensing and the appropriate agencies. S1-S4 and R1-R23 stated residents residing in the facility communicate with other residents. S1-S4 and R1-R23 stated residents go outside and they are around other residents. R2-R23 stated they are happy and like living here. S1-S4 and R2-R23 stated the allegations are false. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. There were no deficiencies cited. Exit interview conducted.