Complaint·April 8, 2023

Resident roster and Staff roster, Copy of Training for food server and Copy of Dietary Hall Meeting notes. Based on the LPA's investigation, the investigation revealed the following. Allegation 1 – Facility does not ensure residents are served food that is of good quality. Interviews with S#1 – S#18, communicated they eat their lunch at the facility. The food is of good quality and good portions. They serve something different everyday and they have a variety of options in the menu. They also provide alternative items if they residents do not want what’s on the regular menu. They have a list of alternatives placed on the dining room tables and board right outside dining room, to make sure the resident knows what their options are. The food is cooked with low sodium, they do not prepare the food with too much salt, they provide residents with salt packages, when residents request it and can consume salt. Interviews conducted with R#2 -R#10, communicated the food is okay. They don’t put a lot of salt in the food, but they added if they need to. They also have a lot of alternatives and sometimes they don’t like what they serve, they just ask for the alternatives they have. The staff gets them what they want with no problem. LPA reviewed the main menu and the list of alternatives the facility offers healthy selections of food for the residents. LPA observed the food being prepared and served. The main dish was meat, vegetables, and a roll of bread. The residents were also having dessert pies (cherry and Apple.) The interviews, records and observations conducted do not concur with the above allegation. Allegation 2 - Staff do not ensure residents special dietary needs are being met. Interviews with S#1 – S#18, communicated that the facility always abides by the residents’ special diet, if they have one. When the resident is admitted they are given what is called (Moving in Notification) which has the resident allergies, if any, and any special diets or restrictions the resident needs to have. The moving notification also has a picture of the resident and it’s posted on a board in the kitchen to assure the kitchen is giving the residents their proper meals. Interviews conducted with R#2 -R#10, communicated that they some have food restrictions and the facility always gives them the meals they can eat. They have never had a problem with the meals. They like the food being served at the facility. LPA observed the board with the resident’s (Moving in Notifications) with pictures, allergies, special diets and restrictions. The interviews, records and observations conducted do not concur with the above allegation. Allegation 3 - Staff yell at residents. Interviews with S#1 – S#18, communicated, they have never yelled at any resident for any reason. Sometimes they speak in a loud voice to residents because some residents are hard of hearing. Interviews conducted with R#2 -R#10, communicated that they have never been yelled at by staff or anyone else. The staff is nice not mean. The interviews conducted do not concur with the above allegation. Allegation 4 - Staff do not speak to residents in an appropriate manner. Interviews with S#1 – S#18, communicated that they have never disrespect's or spoke to any resident inappropriate manner. They would never allow anyone talk to another person in that manner, they would report it right away and put a stop to it. Interviews conducted with R#2 -R#10, communicated that they have never been spoken to inappropriate manner at by staff or anyone else. The staff is always nice. The interviews conducted do not concur with the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated An exit interview was conducted with Sidonia Cordis, Resident of Care Services Director and a hard copy of report was provided.