Complaint·April 8, 2023

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Facility did not provide responsible party with resident’s records as requested. Interview conducted with S#1, communicated that they received the request on 03/27/23 for R1 records, via fax. She contacted the requestor on 03/27/23, after she received request and was coordinating with requestor via email and text to come and obtain file on 03/31/23. On 03/29/23, the Executive Director received PR Attorney request for R#1 entire file via fax. Facility provided copy of R#1 file on 03/31/23. Attorney’s representative went to facility to obtain and received copy of R#1’s entire file. Interviews conducted with S#2 – S#18, staff communicated they have no knowledge of facility not providing records to Responsible Parties of residents. Interviews conducted with R#1 – R#10, 10 of 10 residents interviewed communicated that they have never had the need to request to see their file. LPA reviewed the attorney’s file request dated 03/29/23, requesting entire file for R#1. LPA also reviewed the copy of records release letter dated (03/31/23.) The facility provided R#1’s file within the allotted time under Title 22 regulations, which states, the facility has two Business days to provide resident or responsible party the requested resident file. The interviews and records reviewed do not concur with the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated An exit interview was conducted with Janie Acosta, Executive Director and a hard copy of report was provided.