Complaint·July 6, 2023

The Investigation Revealed The Following. Allegation: Facility staff did not take residents to scheduled medical appointments. PA interviewed three (3) staff members all denied the allegation. LPA reviewed facility documents that provide facility clients with transportation to doctor appointments, and back home to the facility. R1 was not entered as a resident that received transportation services from the facility. S1 informed the LPA, that the facility arranges client medical appointments, and provides clients transportation to and from the medical location if requested from the resident R1 had not requested services as R1 was independent. S1 also stated resident would have received transportation services even on short if required, however R1 never requested service R1 was independent. S1 stated that the facility has a facility van to transport clients to activities, and medical appointments. In addition, the facility staff will transport clients to other locations when necessary. Residential Care staff 3 of the 3 staff members interviewed, informed the LPA, that they transport clients to and from medical appointments when requested and R1 never requested services for transportation to medical appointments as R1 was independent and always used public transportation for various activities. In addition, 3 of 3 staff member, informed the LPA that R1 makes all self-medical appointments, also R1 has never been denied medical transportation services. LPA reviewed R1’s needs and services plan which indicates R1 was not designated as having a need for transportation services to medical appointments. LPA interviewed (5) residents all residents denied the allegation, Facility staff did not take residents to scheduled medical appointments , further residents stated the facility has not been the cause of missed medical appointments per residents’ statements. Findings Based on information gathered, the LPA did not find sufficient evidence to support allegation Facility staff did not take residents to scheduled medical appointments. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegation is Unsubstantiated . An exit interview was conducted and a copy of the LIC 9099 was provided to Janie Acosta Executive Director Executive Director