Complaint·October 11, 2023

kitchen, common areas, all offices, 10 bedrooms per visit and a flush is done quarterly in areas where food is prepped. LPA interviewed R1-R10, 5 out of 10 residents interviewed denied the allegation above, 5 out of 10 residents interviewed reported seeing roaches in their restroom. LPA interviewed S1-S10 who denied the allegation above. 10 out of 10 staff reported the facility and bedrooms are cleaned daily and bedrooms are deep cleaned once a week. On 10/11/23 LPA interviewed W1 via phone who confirmed facility is on the recommended treatment plan from Terminix pest control. LPA reviewed Terminix invoices and confirmed Terminix visits the facility 2 times a month. Allegation: Staff serve food of poor quality. On 10/11/23 LPA interviewed S2 regarding the above allegation, S2 reports that the facility has many vendors who are known for top quality food and the facility provides alternative meal options and accommodates special diets. S2 stated food supplies are checked for expiration dates and freshness upon delivery. S2 reported that food menu is reviewed by dietician once a month, kitchen is aware of modified diets, meetings are conducted sometimes once a month with residents and that there is a food board in the kitchen that helps kitchen staff identify what meal is for each resident. LPA interviewed R1-R10, 10 out of 10 residents interviewed denied the allegation above. LPA interviewed S1-S10 who denied the allegation above. LPA reviewed the facility menu and confirmed menu is checked monthly by dietician. While at the facility LPA observed food being served and did not observe any immediate concerns. LPA reviewed food handler certificates, menus and dietician records and did not observe any immediate concerns. Allegation: Facility is utilizing dishes that are hazardous to residents. On 10/11/23 LPA interviewed S2 regarding the above allegation, S2 reports that if any plate or utensils become broken, they are thrown out right away to ensure safety. Per S2 no resident has sustained injury due to plates or utensils. LPA interviewed S1 and S3-10 who denied the allegation above. LPA interviewed R1-R10, 9 out of 10 residents interviewed denied the allegation above, 1 out 10 residents reported that the serving plates are dirty. LPA toured the kitchen and dining room and did not observe any hazards utensils or immediate concerns. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Janie Acosta and a copy of this report was provided.