Complaint·June 5, 2024

On 6/5/24 at around 10:00am LPA interviewed S1 - S6 regarding the allegation. 6 out of 6 staff deny the allegations and stated when resident #1 came to the facility an in- house doctor was assigned to the resident, however Resident #1(R1) changed her doctor to a doctor of her choice which is a Kaiser physician On 6/5/24 at around 11:30 am LPA interviewed R1-R6. 5 of 6 residents informed LPA that they can choose the doctor that they like . On 6/5/24 at around 12:40pm . LPA interviewed R#1 who informed LPA that she changed her doctor when first came to Vista Del Mar. She changed from a In House doctor of the facility to a Kaiser physician. R#1 still has that Kaiser physician. LPA observed file, medication and appointments from Kaiser for R#1. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED Regarding Allegation - STAFF DID NOT PROVIDE RESIDENT MEDICATION AS PRESCRIBED It is alleged that facility staff do not dispense medications correct dosage as prescribed. On 6/5/24 at around 11:30am LPA interviewed the S1 - S5 regarding the allegation. 5 out of 5 staff deny the allegation Staff state the medication is given as listed on the Mars. LPA interviewed R1 who informed LPA of the following: The medication Clorazepam should be given 2 times a day. The medication Sulfurate should be given 5 times daily and the medication Miralax should be given morning and night. On 6/5/2024 during this visit LPA reviewed the Mars of Resident #1 (R1) from March 2024 , when R#1 was admitted (March 2024) to present June 2024 LPA found that the medication dosage is the same and has not changed since the admission of R#1. LPA interviewed R2-R6 all residents deny the allegation and states that their medication is given to them timely and as prescribed.. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED Regarding the Allegation - STAFF DO NOT TREAT RESIDENT WITH DIGNITY OR RESPECT It is alleged that staff do not treat resident with dignity or respect due to the staff do not allow residents to make jokes or use sarcasm . On 6/5/24 at around 1:15 pm LPA interviewed R#1 - R#7 . 6 of 7 residents were consistent in their statements that the facility staff treat them with dignity and respect without question. R#1 informed LPA that due to she said some curse words and staff seemed offended because staff put their hands to their mouth like they had never heard cures words she was not treated with dignity or respect. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED Regarding the Allegation: STAFF DO NOT RESPOND IN A TIMELY MANNER TO RESIDENTS CALL FOR ASSISTANCE It is alleged that on 6/3/24 residents push their call button and staff did not come. On 6/5/2024 LPA interviewed Staff #4-5 who were on duty 6/3/24. 2 of 2 staff denied the allegation. LPA reviewed the call list of 6/3/24 and 6/4/24 and observed that All buttons pushed between 6/3/24 and 6/4/2024 were answered timely. LPA observed that the call that took the longest time was 12 mins. A button was pushed at 6:09am and the call is reported as complete at 6:21am, meaning they answered and took care of the problem in that time. On 6/5/2024 LPA interviewed 6 residents. 5 of 6 residents were consistent in their statements that the staff respond timely to their calls. Staff state their goal is 10 mins. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED Exit interview conducted . A copy of this report was left with the Administrator Janie Acosta