Complaint·August 22, 2024

June 2024-July 2024, Terminix inspection report, and documentation detailing the dates and times R1's bedroom is cleaned. The investigation revealed the following: Allegation: Staff are not ensuring that facility is free of pests. It is being alleged that roaches have been observed underneath R1’s bed. On 08/16/24 LPA interviewed ED regarding the allegation above. ED denied the allegation above and reported that Vista Del Mar Senior Living has increased their contract with Terminix commercial who will now come out once a week to spray the facility and bedrooms that require treatment. On 08/16/24 LPA interviewed S1-S4 regarding the allegation above, 4 of 4 staff interviewed denied the allegation above and reported that the facility is cleaned daily, bedrooms are cleaned daily and bedrooms are deep cleaned once a week. 4 of 4 staff interviewed also reported Terminix sprays the facility weekly. On 08/16/24 LPA interviewed W1 via phone who confirmed Vista Del Mar Senior Living have increased their services to once a week from twice a month. On 08/22/24 LPA conducted interviews with S5-S6, 2 of 2 staff interviewed denied the allegation above and reported bedrooms are being cleaned daily and that Terminix is coming out weekly to spray the facility and bedrooms that require treatment. On 08/22/24 LPA interviewed R1-R10 regarding the allegation above, 6 of 10 residents interviewed denied the allegation above, 4 of 10 residents interviewed reported observing and reporting pest in the past and reported that staff provided treatment. On 08/22/24 LPA toured R1's bedroom and did not observe any health or safety concerns nor pest. Allegation: Staff are not ensuring resident's room is cleaned It is being alleged staff are not cleaning R1’s bedroom floor properly. On 08/16/24 LPA interviewed ED regarding the allegation above, ED denied the allegation above and reported that R1’s bedroom is cleaned daily and deep cleaned once a week per cleaning schedule. On 08/16/24 LPA interviewed S1-S4 regarding the allegation above, 4 of 4 staff denied the allegation above and stated that resident bedrooms are cleaned every day which consist of trash being removed, beds are made, and floors are cleaned. On 08/22/24 LPA conducted interviews with S5-S6, 2 of 2 staff interviewed denied the allegation above and reported that rooms are being cleaned daily and deep cleaned once a week. On 08/22/24 LPA interviewed R1-R10 regarding the allegation above, 9 of 10 residents reported bedrooms are cleaned daily, 1 of 10 residents reported bedroom is cleaned twice a day. On 08/22/24 LPA toured R1's bedroom and did not observe any health or safety concerns, documentation detailing when the bedroom was cleaned was observed on the bedroom door. On 08/22/24 LPA reviewed admission agreement page 3 letter C which states facility will provide daily, light housekeeping services (bed making, trash removal, and general tidying) and deep clean weekly. If you, fail to do so, you understand that the facility may provide additional housekeeping services to your bedroom, and residents shall agree to pay for such services, as facility deem necessary. Facility will provide additional housekeeping services beyond the standard daily and weekly services for an additional fee, as described Appendix A. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Executive Director Suzette Johnson, and a copy of this report was provided.