Complaint·October 24, 2024

The investigation revealed the following: Allegation: Staff is serving food that is not of good quality. It is alleged that facility is not serving food of good quality. On 10/17/24 between 10:00am- 11:30 am LPA conducted interview with ED regarding the allegation above, ED denied the allegation above and reported there are monthly meetings held to hear the needs of the residents. On 10/17/24 between 10:00am- 11:30am LPA conducted interviews with S1-S5 regarding the allegation above, 5 of 5 staff interviewed denied the allegation above and reported residents have not complained of the food quality. On 10/17/2024 LPA toured the inside of the facility, during the tour LPA observed the kitchen, dining area and the facility’s food supply. LPA observed residents eating in the dining area and LPA did not observe food not of good quality being served. On 10/17/24 from 9:30am-10 am LPA conducted interview with R1, and on 10/24/2024 between 9:30am- 11:45am LPA conducted interviews with R2-R10 . 8 of 10 residents interviewed denied the allegation above and reported having no concerns regrading the quality of food being served, 2 of 10 resident interviewed stated the food can be better. On 10/24/24 LPA observed residents having lunch in the dining area and did not observe food not of good quality being served. Allegation: Foods are not properly labeled It is being alleged that drinks served are not labeled sugar or sugar free. On 10/17/24 between 10:00am- 11:30 am LPA conducted interview with ED regarding the allegation above, ED denied the allegation above and reported kitchen manager oversees the labeling in the kitchen. On 10/17/24 between 10:00am- 11:30am LPA conducted interviews with S1-S5 regarding the allegation above, 5 of 5 staff interviewed denied the allegation above. On 10/17/24 LPA conducted a tour of the facility kitchen as well as observed lunch seatings, LPA observed sugar free items to be separated and labeled in the pantry. LPA also observed the juice which was placed in a beverage pitcher to be labeled as regular/sugar and or sugar free. On 10/17/24 from 9:30am-10 am LPA conducted interview with R1, and on 10/24/2024 between 9:30am- 11:45am LPA conducted interviews with R2-R10. 5 of 10 residents interviewed denied the allegation above, 2 of 10 residents interviewed were unsure of labeling, 2 of 10 residents interviewed reported drinks are sometimes labeled, and 1 of 10 residents interviewed confirmed the allegation and reported juices are not labeled when served. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Executive Director Suzette Johnson, and a copy of this report was provided.