Complaint·November 22, 2024

The details of the complaint alleged that the facility has roaches throughout the building and in the Spa Room. On 11/22/24, from 9:30am-12:00pm, the department interviewed staff (S1-S4) and residents (R1-R10) regarding the allegation. 4 of 4 staff denied the allegation that the Staff do not ensure facility is free from pests. All staff (S1-S4) interviewed stated that the facility has a pest control company (Terminix) that comes weekly and sprays, set traps, and tries to prevent any further infestations. During a record review, the department received and reviewed receipts from Terminix Pest Control company dated 07/31/2024, 08/31/2024, 09/30/2024, & 10/31/2024. The Department observed that Terminix has weekly visits to the facility to provide services for any current pests as well as ensure the facility remains pest free by doing preventative services. The department toured the kitchen, Spa Room, bathrooms, dining areas, activity rooms, and resident bedrooms and did not observe any roaches or other pests at the time of the visit. The department interviewed residents (R1-R10) about the allegation and 8 of 10 residents that were interviewed denied the allegation that Staff do not ensure facility is free from pests. The majority of the residents interviewed (8 of 10) stated that they have not seen any pests in the facility for quite a while. They further state that they believe the facility is doing what it can to keep it free from pests by having pest control come out weekly. Based on interviews, observation, and records reviewed, there is insufficient evidence to support the allegation that the Staff do not ensure facility is free from pests. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Allegation #2- Staff does not ensure that facility is adequately cleaned. The details of the complaint alleged that the staff does not ensure that the facility is adequately cleaned. On 11/22/24, from 9:30am-12:00pm, the department interviewed staff (S1-S4) and residents (R1-R10) regarding the allegation. 4 of 4 staff denied the allegation that the Staff does not ensure that facility is adequately cleaned. All staff (S1-S4) interviewed stated that the facility is cleaned daily by maintenance, the janitorial staff, house keepers, and caregivers. S1 stated that the Spa Room, kitchen, bathrooms, dining areas, common rooms, and bedrooms are cleaned daily. Additionally, S1 stated that a deep cleaning of those areas is done weekly. The department toured those areas and observed them to be clean, sanitary, and in compliance with Title 22 regulations. The department interviewed residents (R1-R10) about the allegation and 9 of 10 residents that were interviewed denied the allegation that Staff does not ensure that facility is adequately cleaned. The majority of the residents (9 of 10) interviewed stated that the staff does ensure the facility is cleaned and sanitary. Based on interviews, observations, and records reviewed, there is insufficient evidence to support the allegation that the Staff does not ensure that facility is adequately cleaned. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited. An exit interview was conducted with Suzette Johnson, Executive Director, and a hard copy of this Complaint Investigation Report was provided.