Complaint·December 5, 2024

On 11/22/24, at 10:13AM, CCLD staff initiated an "emergency call" via pull cord, located in the restroom. CCLD staff interviewed a resident, within their room, and observed there was no response for at least 22 minutes. CCLD continued facility tour at 10:35AM, without CCLD observing any caretaker response. On 12/05/2024 CCLD staff tested five (5) additional pull cords located in residents' restrooms, four (4) of which were in working order. CCLD also tested the pull cord in the theatre room on the second (2nd) floor. CCLD did not observe a caretaker response. During the testing of the working pull cords, CCLD observed an average response time of 5 minutes. Interviews revealed that five (5) out of fourteen (14) residents and one (1) out of six (6) staff have agreed with the allegation. Based on CCLD staff's observation and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated . California Code of Regulations, Title twenty-two (22), Division six (6) is being cited. Please see the attached LIC-9099D. An exit interview was held with Suzette Johnson, Executive Director (S1), and a copy of the appeal rights, one (1) deficiency cited, and this report have been provided.