Complaint·December 26, 2024

Investigation Revealed the Following: Allegation: Allegations: Staff do not assist resident with obtaining medical care. The details of the complaint alleged that facility staff is not assisting (R#1) with their medical appointments. During the records review, LPA Iniguez reviewed (R#1)’s medical file; LPA observed that (R#1) has Kaiser as their medical provider. A letter dated 12/9/24 from (R#1)’s doctor states that (R#1) requested to manage their own medications and medical care; the doctor wrote that they could manage their medications and medical care. During an Interview with the Administrator (A#1), she stated that in the case of (R#1), they call Kaiser to have them pick them up, but we can always provide transportation for them if they need it. During interviews with residents (R#1-R#14), (8) out of (14) stated that the family takes them to their medical appointments, (1) out of (14) stated that they go on their own, (5) out of (14) state that the used the facility transportation and (1) out of (14) stated that their doctor comes at the facility to see them. In addition, (13) out of (14) residents stated that they feel the facility will assist them if they require transportation to their medical appointments. During interviews with facility staff (S#1-S#9), (9) out (9) stated that the facility provides and assists the residents in care with transportation. Evaluation Report continues LIC 9099-C Allegation: Staff do not allow resident to choose care provider. The details of the complaint alleged that facility administrator is forcing (R#1) to choose in-house doctor. During the records review, LPA Iniguez examined (R#1)’s medical file and noted that (R#1) is enrolled with Kaiser as their medical provider. A letter dated December 9, 2024, from (R#1)’s doctor confirms that (R#1) requested to manage their own medications and medical care and has an active membership on file. During an interview with the administrator (A#1), she stated that she had never forced (R#1) or other residents in care to change their primary care physicians to choose our in-house doctor. During interviews with residents (R#1-R#14), (13) out of (14) stated that the administrator has never forced them to change their primary care physician for an in-house doctor. During interviews with facility staff (S#1-S#9), (9) out (9) stated that they had never heard that the administrator was forcing the residents in care to change their doctors for the facility doctor. Evaluation Report continues LIC 9099-C Allegation: Staff did not safeguard resident's personal belongings. The details of the complaint alleged that facility staff is not safeguarding (R#1)’s personal belongings. During the records review, LPA Iniguez reviewed (R#1)’s admission file. LPA observed that (R#1) declined to list their personal belongings on the Client/Resident Personal Property and Valuables or LIC 621 form, which is dated 3/14/2024 and signed by (R#1). In addition, LPA reviewed (R#2-R#4)’s admission files, and everyone has an LIC 621 form on file. During an Interview with the Administrator (A#1), she stated that the facility staff safeguard the personal belongings of (R#1) and the residents in care. The facility staff never takes anything from the resident’s room, including money. In addition, (A#1) stated that she had never heard about a resident sleeping in their wheelchair the whole night because their bed was broken. During interviews with residents (R#1-R#14), (13) out of (14) stated that they have an inventory list on file and that the facility staff is not taking their personal belongings, including money. In addition, (13) out of (14) residents stated that they had never heard of another resident sleeping in their wheelchair the whole night because their bed was broken. During interviews with staff (S#1-S#9), (9) out (9) stated that they do not take the personal belongings of (R#1) or other residents in care, including money. In addition, (9) out of (9) facility staff never heard about a resident sleeping in their wheelchair the whole night because their bed was broken. Evaluation Report continues LIC 9099-C During this investigation, LPA found did not find sufficient evident to support the above-mentioned allegation(s). Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Suzette S. Johnson / Executive Director.